Every Badawix Co. item is made to order. That means we don’t accept returns or exchanges for sizing issues, buyer’s remorse, or ordering the wrong item.
We know. Harsh. But also necessary, since your item was printed specifically for your order and not pulled from a shelf full of identical backup shirts.
Sizing and Order Checks
Please check the size guide before ordering.
Make sure the size, color, design, and shipping address are correct before checkout. Future You will appreciate the administrative competence.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or misprinted, contact us within 7 days of delivery.
Please include:
- Your order number
- A clear photo of the issue
- A short description of what’s wrong
Once the problem is confirmed, we’ll send a free replacement.
Wrong Item Received
If you received the wrong item, contact us within 7 days of delivery with your order number and a photo of what arrived.
We treat wrong-item issues the same way as damaged, defective, or misprinted items. Once confirmed, we’ll send a free replacement.
Normal Print Variations
Small print-on-demand production variations can happen. Slight differences in placement, tone, or finish are normal and are not considered defects by themselves.
For more details, see our Disclaimer. It’s not thrilling reading, but it does exist for a reason.
Refunds
If a replacement is not possible, we may issue a refund to the original payment method.
Refunds are handled case by case, depending on the issue and order status.
Cancellations and Edits
Orders can only be cancelled or edited before production starts.
If you need to make a change, contact us as soon as possible. Once production begins, the order is already in motion and may not be cancellable.
Contact
Email [email protected] or use our contact page.
We usually respond within 1 to 2 business days.